Learning and Development

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QA Essentials: Gamified Storyline Quiz

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A course introducing customer support agents to Quality Assurance (QA) principles and practices. Designed to demystify QA processes, rubrics, and evaluation criteria, this interactive training empowers agents to understand how their interactions are assessed and apply QA insights to their day-to-day work. Responsibilities: Quiz Design, Gamification, Visual Design, Interaction Design, eLearning Development, Storyboarding Tools Used: …

Gender-inclusive Workshop

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I was responsible for creating and delivering a workshop with our internal localization agents to raise awareness and think of ways we could apply Gender Inclusive Language to our games, and discuss the challenges each language would pose. Responsibilities: Instructional Design, Graphic Design, Workshop Delivery Tools Used: Adobe Photoshop, Miro, Zoom Target Audience: Localization agents …